Field Service Manager

Midland, Texas
Posted 1 month ago

Extract Production Services

Field Service Manager Responsibilities and Duties

The Field Service Manager is responsible for handling a team of highly skilled field service technicians. This position is primarily responsible for enhancing the quality of services that is being provided to the customer in a safe and values driven environment.

  • Manage field service team to provide optimum customer services.
  • Develop workflow for the field service team.
  • Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
  • Investigate and resolve any issues resulting from substandard performance.
  • Ensure company policies and procedures are followed.
  • Provide training to service staff as needed.
  • Provide support and guidance to service staff to ensure timely and quality customer services.
  • Develop programs to improve technical and customer service skills of service staffs.
  • Address customer enquiries resolve issues and obtain customer feedbacks proactively.
  • Support service teams in achievement of service goals.
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
  • Manage and control personnel cost and expenses.

Educational and Background Experience

  • Bachelors degree or 8-10 years of ESP Experience.
  • Service background a plus.
  • Management experience a plus.

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